Terms of Service
Last updated: 5 November 2026
These terms apply when you use www.happywindowscleaning.com.au or book a job with Happy Windows Cleaning (ABN 52 396 412 676). "We", "us" and "our" means Happy Windows Cleaning. "You" means our customer or website visitor.
Quotes
Every job is quoted individually, either from photos you send us or from a visit. Quotes are free and valid for 30 days.
Your quote is based on the information and photos you give us. If the job on the day turns out to be different, for example more windows or extra services, we'll talk to you before doing any extra work. We won't do extra work or change the price without your agreement.
What a window clean includes
- Inside-and-out clean: the glass on both sides, along with the fly screens, frames and tracks. It can be tailored to your needs.
- Outside-only clean: the windows are cleaned from the outside.
Hard-to-reach external windows are cleaned using a water-fed pole or a ladder, depending on access. We clean gutters by hand. Your quote will set out the services for your job.
Booking and reminders
We'll confirm your booking with you. We may also text you a reminder the day before.
Access on the day
Please make sure we can get to the areas being cleaned safely:
- gates unlocked
- pets secured
- access to an outside tap may be needed
Please tell us about anything that could affect safe access. We clean hard-to-reach windows with a water-fed pole or a ladder, depending on access, and we don't go onto roofs that aren't safe. If part of the job can't be done safely, we'll tell you and adjust the price, or decline that part of the job.
Weather
If heavy rain is forecast, we may contact you to move your booking.
Rescheduling or cancelling
If you need to reschedule or cancel, please let us know as soon as you can.
Existing damage and wear
Cleaning can't fix some problems and doesn't cause them. Examples include:
- scratched or etched glass
- failed seals in double-glazed windows (fogging between the panes)
- damaged fly screens
- damaged frames
Where possible, we'll note any existing damage before we start. Please tell us about any you already know of. We're not responsible for damage that was there before we arrived.
Checking the work
At the end of the job, we'll do a walkaround with you so we can check the work together. For outside-only cleans when you're not home, we check our own work and text you when we're done. If anything looks missed, let us know.
Payment
We don't take a deposit. We send an invoice when the job is done.
- Homes: payment is due on the day of the job.
- Businesses: payment is due within 14 days of the invoice.
You can pay by cash, bank transfer (BSB and account number) or PayID.
Insurance and checks
We hold public liability insurance, and everyone who attends our jobs holds a national police check.
Your rights under the Australian Consumer Law
Our services come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.
Limit of liability
To the extent the law allows, and subject to your rights under the Australian Consumer Law, we're not liable for:
- indirect or consequential loss
- loss caused by events outside our reasonable control
- existing damage described above
Our website
The information on our website is general. We try to keep it accurate and up to date. Please don't copy content from our website without asking us first.
Privacy
We handle your personal information as set out in our Privacy Policy.
Governing law
These terms are governed by the laws of Victoria, Australia.
Changes to these terms
We may update these terms from time to time. The terms in place when you book are the ones that apply to that job.
Contact us
Happy Windows Cleaning, Greensborough VIC 3088. Phone, text or WhatsApp 0403 857 858, or email happy.windows.cleaning@gmail.com.