Phones 7am – 8pm, 7 days Greensborough & North-Eastern Suburbs of Melbourne $10M public liability · Police checked
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Privacy Policy

Last updated: 27 October 2026

This policy explains what personal information Happy Windows Cleaning (ABN 52 396 412 676) collects, why we collect it, and how we look after it. "We", "us" and "our" means Happy Windows Cleaning. "You" means anyone who uses our website or our services.

The law we follow

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set rules for handling personal information. Some small businesses don't have to follow all of the APPs. Whether or not they all apply to us, we aim to follow them as good practice.

What we collect

When you send a quote request through our website, we collect:

  • your name and mobile number
  • your email address (optional)
  • your suburb, your address, and the day and time window that suit you
  • the number of storeys, whether you want inside and outside windows cleaned, the number of bedrooms, bathrooms and living areas, your window style and when they were last cleaned
  • the services you want
  • any notes you add (optional)
  • any photos of your windows, solar panels or gutters you choose to upload (optional)

We also record the browser details your device sends (called the "user agent") and the page the form was sent from.

If you book a job, we also keep your address, your job history and the prices of your jobs.

Please don't put sensitive information, such as health details, in your notes or photos.

How we use it

We use your information to:

  • prepare your quote
  • book and do the job
  • confirm your booking and text you a reminder the day before
  • send your invoice
  • ask you for a Google review after a job. We send one or two messages at most, we ask every customer, and we don't offer anything in return.
  • reply to reviews of our business on Google. We keep a copy of each review (your Google display name, star rating and what you wrote) so we can reply, and an AI tool helps us draft our replies. A reply only refers to what you wrote in your review, never to details of your job.
  • now and then, remind you that it's time for your next clean. Every reminder includes a way to opt out.
  • keep customer records so we can run the business

We don't sell your personal information.

Your address stays private

We never show customer addresses on our website. When our website refers to jobs, it only ever shows the suburb.

Photos

Photos you upload with a quote request are stored privately. They are not made public.

We may take before and after photos on the day of a job and use them on our website and social media to show our work. We only use photos we take ourselves; photos you send us for a quote are never posted. We don't show house numbers, number plates or people's faces unless you agree.

You can say no to photos at any time, for example by replying NO PHOTOS to your booking confirmation. If a photo of your property is already on our website or social media, tell us and we'll take it down within 3 days.

Who we share it with

We use these service providers to run our website and business:

  • Supabase: our database and private photo storage, hosted in Sydney, Australia
  • Vercel: website hosting and cookie-free website analytics
  • ClickSend: sending and receiving text messages (SMS)
  • WhatsApp (Meta): messages you choose to send us on WhatsApp, and our replies
  • Cal.com: online booking, including your name, contact details and the address for the job
  • Google: Gmail, which sends and receives our emails; Google Calendar, where booked jobs are kept; and our Google Business Profile, where customer reviews are posted
  • Anthropic (through Vercel): the AI tool that helps draft our replies to Google reviews. It only sees the public review

These providers handle information so they can provide their services to us. We may also disclose information if the law requires it.

Information handled outside Australia

Our database and stored photos are hosted in Sydney. Vercel, Google, Anthropic, ClickSend, WhatsApp and Cal.com may process information outside Australia.

Cookies and analytics

Our website doesn't use cookies for advertising or analytics.

We use Vercel Web Analytics to understand how people use the site. It doesn't use cookies and doesn't identify you. It counts things like the pages visited, the type of device and browser, the country or region the visit came from, the website that referred you, and whether a call, text, WhatsApp, email or quote button was used. It doesn't record your name, phone number or what you type into forms.

If we ever add a tool that uses cookies, such as Google Analytics, we'll update this policy first.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access. No system is completely secure. If something goes wrong, we'll take steps to deal with it.

How long we keep it

We keep customer records for as long as we need them to run the business and to meet our legal obligations. Invoices and payment records are kept for 5 years, as the Australian Taxation Office requires.

We keep a log of the text messages and emails we send you and receive from you, so we don't send anything twice and can follow up on your replies. After 180 days we automatically delete the wording of each message (which can include your address). We keep only a short record of the message: who it was to or from, what type of message it was, and when.

Opting out of messages

Our texts come from our business number, 0403 857 858. To stop them, tap the opt-out link in any of our texts (this works straight away), reply STOP, or tell us by phone or email (we act on these within two business days). To stop our emails, reply "unsubscribe". If you opt out, we'll contact you about a booked job by phone or email instead.

Access, correction and deletion

You can ask to see the information we hold about you, ask us to correct it, or ask us to delete it. Call or email us. We may need to confirm who you are first. Sometimes we may need to keep certain records, such as invoices, where the law requires it.

Complaints

If you have a concern about how we've handled your information, please contact us first so we can try to fix it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

Contact us

Happy Windows Cleaning, Greensborough VIC 3088. Phone, text or WhatsApp 0403 857 858, or email happy.windows.cleaning@gmail.com.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.